Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of this website and counselling services provided by Elzaan Vermeulen Counselling.

By using this website or booking an appointment, you agree to these terms.

2. Counselling Services

  • Counselling services are provided by a registered counsellor (HPCSA).
  • Services are intended to support mental and emotional wellbeing but do not replace psychiatric or medical treatment.
  • Outcomes of counselling are not guaranteed.

3. Appointments and Bookings

  • Appointments are booked via the website (Amelia booking system) or other approved methods.
  • You are responsible for providing accurate booking information.

4. Cancellations and Missed Appointments

  • A minimum of 24 hours’ notice is required for cancellations or rescheduling.
  • Late cancellations or missed appointments may be charged in full.

5. Fees and Payments

  • Fees are communicated prior to sessions.
  • Payment terms (e.g. upfront or after session) will be specified.
  • Failure to make payment may result in suspension of services.

6. Confidentiality

All sessions are confidential, subject to legal and ethical exceptions, including:

  • Risk of harm to self or others
  • Legal requirements (e.g. court orders)
  • Mandatory reporting obligations

7. Client Responsibility

  • Clients are responsible for their own wellbeing and decisions.
  • Active participation in counselling is encouraged for effectiveness.

8. Website Use

  • Content on this website is for informational purposes only.
  • You may not copy, reproduce, or distribute content without permission.

9. Limitation of Liability

To the fullest extent permitted by South African law:

  • We are not liable for any direct or indirect damages arising from the use of this website or services.
  • Use of services is at your own discretion and risk.

10. External Links

This website may contain links to third-party websites. We are not responsible for their content or privacy practices.

11. POPIA Compliance

All personal information is processed in accordance with POPIA. Please refer to our Privacy Policy for details.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of the updated terms.

13. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

14. Contact Details

Elzaan Vermeulen Counselling
Email: info@elzaanvermeulen.co.za
Phone: 084 622 2872