Privacy Policy

1. Introduction

This Privacy Policy explains how Elzaan Vermeulen Counselling (“we”, “us”, “our”) collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

By using this website or engaging in counselling services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following personal information:

  • Full name and contact details (email, phone number)
  • Information submitted via contact forms or booking systems (e.g. Amelia)
  • Health and personal information shared during counselling sessions
  • Payment-related information (where applicable)
  • Website usage data (cookies, analytics)

3. How Your Information Is Used

Your personal information is used to:

  • Schedule and manage appointments
  • Provide counselling services
  • Communicate with you regarding appointments or enquiries
  • Maintain client records in line with professional requirements
  • Comply with legal and regulatory obligations

4. Confidentiality

All personal and session-related information is treated as strictly confidential. However, confidentiality may be legally limited in the following circumstances:

  • Risk of harm to yourself or others
  • Suspected abuse or neglect (as required by law)
  • Court orders or legal obligations

5. Storage and Security

We take reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

Information may be stored:

  • Digitally (secured systems, password protection)
  • Physically (locked storage where applicable)

6. Sharing of Information

We do not sell or share your personal information with third parties, except:

  • When required by law
  • With your explicit consent
  • For essential service providers (e.g. booking systems), who are also POPIA-compliant

7. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction or deletion of your information
  • Object to processing of your data
  • Lodge a complaint with the Information Regulator of South Africa

8. Cookies and Website Usage

This website may use cookies to improve user experience and analyse website traffic. You can disable cookies via your browser settings.

9. Contact Information

For any privacy-related queries or requests, please contact:

Elzaan Vermeulen Counselling
Email: info@elzaanvermeulen.co.za
Phone: 084 622 2872

10. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.